Telephone
(03) 5550 6622Call us for reservations and immediate enquiries. The phone line is answered by our concierge team during opening hours. For private evening enquiries, ask for the events coordinator.
Contact
Speak with the Hearth
For reservations, private evenings, or a quiet word about your next visit, our team is ready to take your call or read your email.
The venue is a physical boutique casino hotel in Melbourne; all contact is direct and personal. No online forms or automated systems—just a phone line and an inbox tended by our concierge team.
Direct Contact Details
Write to us for detailed enquiries or written confirmations. We aim to respond within one business day. For private evening proposals, include your preferred date and number of guests.
Address
101 Collins Street, Melbourne, Australia
We are located in the heart of Melbourne's Collins Street precinct, near public transport and evening attractions. The address is presented as text only; no map is provided.
When to Call
Our team is most available in the late afternoon and evening, when the venue comes alive. The supper club and casino floor are evening-focused, so calls are best placed after 4pm. For daytime enquiries, email is often quicker.
Email Etiquette
Write with the evening in mind. A few details in your email help us respond with the right information.
- For reservations: include your preferred date, time, and number of guests.
- For private evenings: include the occasion, approximate guest count, and any special requests.
- For general enquiries: a sentence or two about your interest is enough.
Response Times
A prompt, personal reply. We aim to respond to all emails within one business day, and phone calls are answered as promptly as possible during busy evening hours. If your enquiry is urgent, please call the venue directly. For private evening proposals, allow an extra day for a tailored response.
A Note on Privacy
Your details, held quietly. When you contact us, we use your details only to respond to your enquiry and to arrange your visit. We do not share your information with third parties.
Read our Privacy Policy