Terms and Conditions

1.1 Acceptance of Terms

By accessing or using the Velvet Hearth Casino website, or by entering the physical venue at 101 Collins Street, Melbourne, you agree to be bound by these Terms and Conditions.

• These terms apply to all visitors, guests, and users of the website and venue.
• If you do not agree with any part of these terms, you must not use the website or enter the venue.
• Your continued use after changes are posted constitutes acceptance of the revised terms.

1.2 Definitions

In these terms, “we”, “us”, and “our” refer to Velvet Hearth Casino; “you” and “your” refer to the user or visitor; “venue” means the physical premises at 101 Collins Street, Melbourne; and “website” means https://velvethearthcasino.com.

• Other terms are defined within the relevant sections.
• Headings are for convenience only and do not affect interpretation.

2.1 Operator Details

Velvet Hearth Casino is operated by Velvet Hearth Casino Pty Ltd, a company registered in Australia.

3.1 Permitted Use

You may access and view the website for personal, non-commercial purposes only.

• You must not reproduce, distribute, modify, or create derivative works from any content without prior written consent.
• You must not use the website in any way that causes damage or impairs availability.
• You must not attempt to gain unauthorised access to any part of the website.

3.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Velvet Hearth Casino or its licensors and is protected by Australian and international intellectual property laws.

• The name “Velvet Hearth Casino” and associated logos are trademarks.
• No licence or right to use any trademark is granted by your use of the website.

4.1 Entry Requirements

Entry to the casino floor is restricted to persons aged 18 years or older. Valid photo identification may be required.

• Minors are not permitted in the casino area under any circumstances.
• The venue reserves the right to refuse entry to any person at its discretion.
• Entry may be subject to capacity limits and dress code requirements.

4.2 Dress Code

Velvet Hearth Casino maintains a smart casual dress code. Guests are expected to dress in a manner consistent with the venue's intimate supper-club atmosphere.

• Examples of acceptable attire include collared shirts, dresses, smart trousers, and closed shoes.
• Examples of unacceptable attire include sportswear, singlets, thongs, and offensive clothing.
• Management reserves the right to refuse entry to guests not meeting the dress code.

4.3 Prohibited Conduct

The following conduct is prohibited on the premises:

• Any form of cheating, collusion, or use of devices to gain an unfair advantage.
• Disorderly, intoxicated, or aggressive behaviour.
• Photography or recording in the casino area without prior written consent.
• Smoking inside the venue, except in designated outdoor areas.
• Carrying weapons or illegal substances.

5.1 Reservations

Reservations for accommodation, dining, and private events can be made by phone at (03) 5550 6622 or by email at [email protected]. A reservation is confirmed only when you receive written confirmation from us.

• We may require a deposit or credit card guarantee for certain bookings.
• Special requests are subject to availability and cannot be guaranteed.
• We reserve the right to cancel or modify reservations in exceptional circumstances.

5.2 Payments

Payment for services must be made in accordance with the terms provided at the time of booking. We accept major credit cards and cash.

• All prices are in Australian dollars and include GST where applicable.
• A surcharge may apply for credit card payments.
• You are responsible for any additional charges incurred during your stay or visit.

5.3 Cancellations

Cancellation policies vary depending on the type of booking. Please refer to your booking confirmation for specific terms.

• Accommodation bookings typically require 48 hours' notice for cancellation without penalty.
• Dining reservations may be cancelled up to 24 hours in advance without charge.
• Private event bookings are subject to separate contractual terms.

6.1 General Limitation

To the maximum extent permitted by law, Velvet Hearth Casino excludes all liability for any loss or damage arising from your use of the website or attendance at the venue, except where such liability cannot be excluded under the Australian Consumer Law.

• We are not liable for indirect or consequential loss, including loss of profits or data.
• We are not responsible for the loss or damage of personal belongings on the premises.
• Nothing in these terms limits any rights you may have under the Australian Consumer Law.

7.1 Governing Law

These terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

• Any dispute arising from these terms or your use of the website or venue will be subject to Victorian law.
• We encourage you to contact us first to resolve any concerns informally.

8.1 Updates and Effective Date

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page with a new effective date.

• We will notify you of material changes by posting a notice on the website.
• Your continued use of the website after changes are posted constitutes acceptance of the revised terms.
• The effective date of these terms is 10 September 2026.

9.1 Questions About These Terms

If you have any questions or concerns about these Terms and Conditions, please contact us using the details below.